Cancellation.

Right of cancellation

If you are a consumer and concluded a distance contract or a contract away from our business premises, you have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date the contract was concluded. To exercise this right, inform us, 4REACT UG (haftungsbeschränkt), Wetzlarer Str. 24, 14197 Berlin, Germany, email: legal@4react.com, by an unequivocal statement. You may use the model form below, but this is not mandatory.

It is sufficient to send the notice before the cancellation period expires.

Effects of cancellation

If you cancel the contract, we will reimburse all payments received from you without undue delay and no later than fourteen days after receiving your notice. We will use the same means of payment as in the original transaction unless expressly agreed otherwise. We will not charge a fee for the reimbursement.

For paid services begun during the cancellation period, compensation for the part already performed is owed only if you expressly requested the early start and we provided the legally required information. For an off-premises contract, your request must be supplied on a durable medium. The amount is proportionate to the services performed up to cancellation relative to the agreed total service, subject to the statutory rules (§ 357a BGB).

For a paid service, the right expires on full performance only where, before the service began, you expressly consented to the early start and acknowledged that full performance would extinguish the right. For an off-premises contract, that consent must also be provided on a durable medium. A signature on general terms alone does not replace these declarations (§ 356 BGB).

If we sent you goods

Everything above is written for services. Where the contract is for goods — merchandise, a record, a printed item — three things differ, and they are the ones that decide a dispute.

The period runs from the goods, not from the contract. It is fourteen days from the day you, or a carrier named by you, took possession of the goods. Where an order is delivered in parts, it runs from the last part (§ 356 Abs. 2 Nr. 1 BGB).

Send the goods back within fourteen days of telling us you are cancelling. Sending them in time is enough. You bear the direct cost of the return. You are liable for any loss in value only where it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (§ 357 BGB).

We may hold the refund until we have the goods back, or until you have shown they were sent, whichever comes first.

Where there is no right of cancellation

§ 312g Abs. 2 BGB names the cases. Three of them arise in what we sell, and each is stated here rather than in a clause somebody has to look for:

• Made for you. Goods that are not prefabricated and whose manufacture turns on a choice you made — a name, a size combination or a print produced to order (§ 312g Abs. 2 Nr. 1 BGB). An item picked from stock in a size we already hold is not made for you, and the right applies to it in full.
• A seal you have broken. Sealed goods that cannot be returned for reasons of health protection or hygiene, once the seal is off (Nr. 3), and sealed sound or video recordings once the seal is off (Nr. 6). An unopened record can be sent back.
• A dated event. Services connected with leisure activities where the contract provides a specific date or period — which is what a ticket to a show is (§ 312g Abs. 2 Nr. 9 BGB). Our cancellation and refund terms for tickets are separate from this page and are set out with the event.

Digital content

For downloads and streaming supplied against payment, the right lapses before the fourteen days are up only where you expressly consented to us beginning before the period ended, acknowledged that this ends the right, and we confirmed that to you on a durable medium (§ 356 Abs. 5 BGB). Until all three have happened, the right stands.

Model cancellation form

To: 4REACT UG (haftungsbeschränkt), Wetzlarer Str. 24, 14197 Berlin, email: legal@4react.com

I hereby cancel the contract concluded by me for the provision of the following service / the purchase of the following goods:

Ordered on / received on (goods):
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: